It might sometimes happen, that a ticket is not being processed immediately. This can happen due to a variety of reasons, the most common ones being weekends and holidays! Sometimes we receive a lot more tickets than anticipated, in that case, tickets will be prioritized and processed accordingly. Our answer: Just wait a bit longer, our customer care department is aware of all open tickets and will definitely get back to you!
I submitted a ticket, but didn't get an answer, yet - What can I do?
